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  • WHAT SHOULD I DO IF THE SIZE I ORDERED DOESN'T FIT?
    We strongly recommend reviewing our size chart before placing your order to ensure a perfect fit. Unfortunately, due to the nature of our products, we cannot accept returns or exchanges for items ordered in the wrong size. However, if you receive a defective or incorrect item, please reach out to our customer service team for assistance with returns and refunds.
  • HOW CAN I TRACK MY ORDER?
    Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this tracking number to monitor the status of your shipment through our shipping carrier's website.
  • ARE YOUR PRODUCTS AUTHENTIC?
    Yes, all our items are 100% original and match the images displayed on our website. We take pride in delivering quality products that meet or exceed our customers' expectations.
  • WHAT IS YOUR SHIPPING TIMEFRAME?
    We typically ship orders within 3-5 business days from the date of purchase. Once your order is shipped, you will receive a tracking number via email to monitor its progress.
  • WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR DEFECTIVE?
    If you receive a damaged or defective item, please contact our customer service team immediately with photos of the product and packaging. We will work swiftly to resolve the issue and provide you with a replacement or refund as necessary.
  • WHAT PAYMENT METHODS DO YOU ACCEPT?
    We accept various payment methods, including credit/debit cards, online banking, and TNG eWallet. We encourage customers to utilise online banking and TNG eWallet for convenient and secure transactions.
  • DO YOU OFFER INTERNATIONAL SHIPPING?
    We currently ship locally, and shipping fees as well as delivery times may vary depending on your location within the region.
  • DO YOU OFFER GIFT WRAPPING OR SPECIAL PACKAGING?
    Currently, we do not offer gift wrapping or special packaging services. However, we are continually evaluating new features and enhancements to improve our customers' shopping experience.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • CAN I CANCEL OR MODIFY MY ORDER AFTER IT HAS BEEN PLACED?
    We strive to process orders quickly to ensure prompt delivery. Therefore, we recommend reviewing your order carefully before completing the purchase. If you need to cancel or modify your order, please contact us as soon as possible, and we will do our best to accommodate your request. But once your order has been shipped, we are unable to accommodate cancellations or modifications. We process orders swiftly to ensure prompt delivery, so we recommend reviewing your order carefully before completing the purchase.
  • WHAT SHOULD I DO IF THE SIZE I ORDERED DOESN'T FIT?
    We strongly recommend reviewing our size chart before placing your order to ensure a perfect fit. Unfortunately, due to the nature of our products, we cannot accept returns or exchanges for items ordered in the wrong size. However, if you receive a defective or incorrect item, please reach out to our customer service team for assistance with returns and refunds.
  • HOW CAN I TRACK MY ORDER?
    Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this tracking number to monitor the status of your shipment through our shipping carrier's website.
  • ARE YOUR PRODUCTS AUTHENTIC?
    Yes, all our items are 100% original and match the images displayed on our website. We take pride in delivering quality products that meet or exceed our customers' expectations.
  • WHAT IS YOUR SHIPPING TIMEFRAME?
    We typically ship orders within 3-5 business days from the date of purchase. Once your order is shipped, you will receive a tracking number via email to monitor its progress.
  • WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR DEFECTIVE?
    If you receive a damaged or defective item, please contact our customer service team immediately with photos of the product and packaging. We will work swiftly to resolve the issue and provide you with a replacement or refund as necessary.
  • WHAT PAYMENT METHODS DO YOU ACCEPT?
    We accept various payment methods, including credit/debit cards, online banking, and TNG eWallet. We encourage customers to utilise online banking and TNG eWallet for convenient and secure transactions.
  • DO YOU OFFER INTERNATIONAL SHIPPING?
    We currently ship locally, and shipping fees as well as delivery times may vary depending on your location within the region.
  • DO YOU OFFER GIFT WRAPPING OR SPECIAL PACKAGING?
    Currently, we do not offer gift wrapping or special packaging services. However, we are continually evaluating new features and enhancements to improve our customers' shopping experience.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • CAN I CANCEL OR MODIFY MY ORDER AFTER IT HAS BEEN PLACED?
    We strive to process orders quickly to ensure prompt delivery. Therefore, we recommend reviewing your order carefully before completing the purchase. If you need to cancel or modify your order, please contact us as soon as possible, and we will do our best to accommodate your request. But once your order has been shipped, we are unable to accommodate cancellations or modifications. We process orders swiftly to ensure prompt delivery, so we recommend reviewing your order carefully before completing the purchase.
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